facility

Gym Policies

• Gym Rules

  • Visitors must check in at the front desk.

  • Visitors must complete a waiver.

  • Those under 18 years old require their waiver be completed by their parent or court-appointed legal guardian.

  • Visitors under 13 must be supervised by an adult over the age of 18.

  • Visitors must pass a top-rope belay test before belaying on top-rope.

  • Visitors must pass a lead belay test before belaying or climbing lead.

  • Visitors must receive a bouldering orientation before bouldering.

  • Visitors are prohibited from giving any instruction on belay techniques inside the facility. Belay instruction may be provided by Gravity’s instructors only.

  • No pets are allowed in the facility.

  • Shoes must be worn in the gym at all times. Bare feet are not permitted.

  • Hair longer than shoulder length must be tied back behind the head.

  • Gravity strongly recommends removal of rings and necklaces prior to climbing.

  • Food and drink, with the exception of unflavoured water, are not permitted on or near the mats.

  • Climbing above the taped finish on boulder problems is prohibited.

  • Headphones are not permitted while top rope or lead climbing or belaying.

  • Belay gloves are not permitted.

  • For climbing, your harness must have at least two hard points; you must tie in through both. For belaying, your harness must have at least two hard points connected by a belay loop.

• Code of Conduct

  • Gravity is committed to providing an environment in which all guests and staff are treated with respect and dignity.

  • Harassment will not be tolerated from any person in the gym including customers, supervisors, employees, and members of the public.

  • Harassment means engaging in a course of vexatious comment or conduct against another individual that is known or ought reasonably to be known to be unwelcome behaviour.

  • Anyone who is unwilling or unable to adhere to this standard may be temporarily or permanently asked to leave.

  • If you believe that you have witnessed or experienced a violation of Gravity’s conduct code, we request that you report this as soon as possible to a staff member on duty or send an email to concerns@gravityclimbinggym.com.

  • Management will investigate all complaints in a fair, respectful and timely manner.

  • The information provided within a complaint will not be disclosed except as necessary to protect workers, to investigate the complaint or incident, and to take corrective action or as otherwise required by law.

• Returns

  • Merchandise is non-refundable.

  • Gym access is non-refundable once you have begun to climb.

• EFT Memberships

  • Gravity reserves the right to terminate memberships if at any time the member is in default of payment. This does not alleviate responsibility for full payment.

  • The member is responsible for making sure payments can be processed each month.

  • The member shall not be relieved of his/her obligations to make any payments herein agreed to, and no deduction or allowance from said purchase shall be made by reason of absence or withdrawal of any member from the facility or by reason of any members failure to attend or use the facility or by reason of change in the physical condition of any member, or by removal of customer due to violation of Gravity’s Code of Conduct.

  • EFT monthly payments cannot be credited or refunded.

  • EFT memberships can be frozen and terminated.

  • Please follow the instructions on our Membership Change Form page to initiate changes to your membership. Memberships cannot be cancelled in person, via telephone, or by email.

  • EFT memberships cannot be transferred to other customers.

  • Members agree to accept the hours of operation. Hours of operation and access to facility amenities may change without notice.

• 1 Month Prepaid & Intro Memberships

  • Memberships grant access to Gravity Hamilton and/or Gravity Niagara for 30 consecutive days from the membership start date.

  • 1-Month Prepaid and Intro Memberships do not include guest passes.

  • 1-Month Prepaid and Intro Membership purchases are not refundable.

  • 1-Month Prepaid and Intro Memberships may not be credited or terminated early.

  • 1-Month Prepaid and Intro Membership can be frozen. Please follow the instructions on our Membership Change Form page.

  • 1-Month Prepaid and Intro Memberships cannot be transferred to other customers.

  • Members agree to accept the hours of operation. Hours of operation and access to facility amenities may change without notice.

• Annual Prepaid Memberships

  • 1-Year Prepaid memberships grant access to Gravity Hamilton and/or Gravity Niagara for 365 consecutive days from the membership start date.

  • 1-Year Prepaid membership purchases cannot be terminated, credited, or refunded before the end date.

  • 1-Year Prepaid memberships can be frozen. Please follow the instructions on our Membership Change Form page.

  • 1-Year Prepaid memberships cannot be transferred to other customers.

  • Members agree to accept the hours of operation. Hours of operation and access to facility amenities may change without notice.

• Punch Cards

  • Each punch is valid for 1 calendar day of climbing at Gravity.

  • Punch Cards are not transferable - only the cardholder can use them for gym access.

  • Punch Passes do not expire.

  • Punch Pass purchases are not refundable. They are upgradeable. Unused punches can be credited toward other Membership options for the same customer.

• Exceptional Circumstances

  • ​Gravity reserves the right, during rare and exceptional circumstances - to modify the terms of this agreement according to any government laws or directives - AND TO THE BEST OF OUR ABILITY - in the best interests of both our customers and our business.